Your information, handled with care.

Last updated 9 August 2026. This policy explains how Copper Flame Ltd handles personal information when cleaners and customers use MyClean.

1. Who we are

MyClean is operated by Copper Flame Ltd, company number 10500975, at 152 Mosslands Drive, Wallasey, Wirral, CH44 2EF. Contact us at info@copperflame.co.uk.

2. Information we collect

We may collect account and contact details; business profiles; diary and availability information; customer names, addresses and cleaning requirements; booking history; subscription and transaction records; support messages; and device, log and usage information.

3. How we use information

We use information to create and secure accounts, publish cleaner profiles and selected availability, enable bookings, send service communications, provide support, process subscriptions, improve MyClean, prevent misuse and comply with legal obligations.

4. Public profiles and availability

Cleaners choose what business information and diary availability to make public. Public booking pages may be viewed by prospective customers. Private diary entries and customer details are not made public through those pages.

5. Legal bases

Where UK data protection law applies, we process data to perform our contract, pursue legitimate interests in operating and securing MyClean, comply with law, and—withdrawing consent possible at any time—where you have given consent.

6. Sharing information

We may share necessary information with hosting, communications, analytics, payment and support providers; between a cleaner and customer to fulfil a booking; with professional advisers; or where required by law. We do not sell personal information.

7. Retention and security

We use appropriate technical and organisational safeguards and keep information only for as long as needed for the purposes described, including legal, tax, accounting and dispute requirements.

8. Your rights

You may have rights to access, correct, erase, restrict or object to processing, and to receive a portable copy of your information. Contact us to make a request. You may also complain to the UK Information Commissioner’s Office.

9. Cleaner and customer responsibilities

Independent cleaners are responsible for customer records they enter and use for their cleaning business. Customers should normally contact their cleaner about those business records; MyClean will assist where appropriate.

10. Changes and contact

We may update this policy and will post the revised date here. Questions or privacy requests can be sent to info@copperflame.co.uk.